One of the best things about selling walking aids is the interaction with our customers. Keeping our customers happy is one of the most enjoyable parts of the job. I suppose we might achieve it by giving everything away free, but unfortunately we wouldn’t survive for long on that basis. There is one thing however that we do try to give for free – and that’s good customer service.
Generally customer service seems to be pretty bad these days. It almost seems as if the customer isn’t important enough to care about.. And all too often any service we do get is faceless. Nobody answers your questions. If something foes wrong, nobody ever says they’re sorry.
At Somerwood.co.uk, even though we are selling through the relatively impersonal medium of a website, we try to treat each customer as though they were our only customer. If someone has a query, we attempt to answer it promptly and honestly. Because we supply walking aids (such as walking sticks, hiking sticks, trekking poles, rollators, etc.) it’s very important we provide each customer with exactly what it is they need. If for any reason we can’t, we quickly let them know so they can make other arrangements.
There’s no reason, we believe, why every business should not take this approach to customer service.
